PhoneAbility
The Financial Sector and biometric accessibility
Will McMeechan
Nationwide Building Society
Slide 2
Who Are We?
- World's No. 1 Building Society
- Assets of over £100 billion with 11 million members
- Almost 880 retail outlets
- 4 Call Centres
- Internet
- 16,000 employees across the UK
- Financial relationship with 1 in 4 households
Slide 3
Biometric Credentials
- Iris Validation
- Speaker Verification
- Fingerprint Log-in
- Dynamic Signature
Slide 4
Biometric Credentials
- Customer Validation Research
- EC Biometric Workshops
- EC Biovision Project
- Founder Member of European Biometric Forum
Slide 5
Access Issues
- ATM
- Counter
- Telephone
- Internet
- Self Service
Slide 6
How Biometrics could help
Slide 7
How Biometrics could help
Slide 8
How the Industry could help
- Communicate with Representative Organisations
- Focus Groups
- Dedicated Usability Department
Last updated: 02.02.2010
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