Checklist for Financial Transactions
 No significant benefits  Minor benefits  Major benefits |
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| The location signs are easy to read |
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| There is adequate lighting levels |
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| There are sensible queuing arrangements |
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| There is a clear path for wheelchairs |
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| There is a level surface around the terminal |
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| The card system can be easily used by someone with poor manual dexterity |
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| There is a notch on the card for orientation |
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| The card is embossed for identification |
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| Information labels are positioned so they are easy to see |
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| The labels are legible for someone with low vision |
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| Instructions are numbered |
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| The controls are reachable from a wheelchair |
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| There is a funnelled card entry slot |
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| The screen is shielded from sunlight and glare |
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| The touch screen is reachable from a wheelchair |
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| There are minimal parallax problems |
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| Instructions use simple vocabulary |
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| There is an inductive loop facility |
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| There is an audio jack socket |
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| There is audible feedback of key input |
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| There is speech output |
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| There is a video link to a customer service assistant |
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| Have you used the telephone layout for numeric keys |
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| There is a raised dot on number 5 |
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| There are clear visual markings on keys |
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| The keys are well spaced |
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| The keys are internally illuminated |
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| There is tactile feedback on keys |
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| There is a generous amount of time allowed for key input |
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| There is an option to increase character size |
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| There are large key fields |
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| Text accompanies graphical symbols |
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| There is a speech output option |
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| Security is adequate |
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| Documents protrude at least 3cm from the slot surround |
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| Cards protrude at least 2cm from the slot surround |
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| Minimum force is needed to withdraw the card |
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| Instructions are written in at least 16 point type size |
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| The instructions are written in good contrast text |
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| The instructions are written in an easy to read typeface |
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| Sentences are short and concise |
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| The receipt is readable by someone with low vision |
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| Is there an alternative to using a PIN? |
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| Instruction booklets are available in alternative media |
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| Training is provided for consumers requiring it |
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