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Cost 219ter

A Comparison Study between a Heuristic Evaluation Technique and End User Trial for Mobile Phone Accessibility

 

Edward Chandler, Elizabeth Dixon, Leonor Moniz Pereira and Cristina Espadinha

 

Contents
1.0 Introduction

• 1.1 Background to this Project


• 1.2 Accessibility and usability synergy


• 1.3 What is evaluation?


• 1.4 Why evaluation is important


• 1.5 Why evaluate mobile phones?


• 1.6 Why involve users with disabilities?


• 1.7 Evaluating for accessibility and ease of use


• 1.8 Heuristic Evaluation for Mobile Phones

2.0 Aims and Objectives


3.0 Methodology

• 3.1 Equipment


• 3.1.1 Hardware


• 3.1.2 Software

• 3.2 Procedure


• 3.2.1 Expert Evaluation


• 3.2.1.1 Hardware Heuristics


• 3.2.1.2 Software Heuristics


• 3.2.1.3 Service Heuristics


• 3.2.2 End User Evaluation


• 3.2.2.1 Participants


• 3.2.2.2 Focus Group Phase


• 3.2.2.3 Questionnaire Phase


• 3.2.2.4 Interview Phase


• 3.2.3 Comparison stage


• 3.3 Procedure adaptations


• 3.4 Project limitations

4.0 Results

• 4.1 Results from the Hardware Heuristic comparison


• 4.2 Results from the Software Heuristics comparison


• 4.3 Results not covered by the Heuristics

5.0 Discussion

6.0 Conclusion

7.0 References

Appendix One

Appendix Two

Appendix Three

Appendix Four

Appendix Five

Appendix Six